سياسة الاستبدال والاسترجاع

Store handling policy Order cancellation policy: The customer has the right to cancel their order and get a full refund if the order is under review or being processed only. If the order has been executed and a delivery and shipping bill has been issued, the order will be canceled and the amount refunded after deducting 25 riyals for delivery and shipping fees. This policy applies even if the order includes shipping and delivery according to any announcement made by us. In case of delay in delivering the order, the customer has the right to cancel the order and get a full refund if more than 15 days have passed according to regulations and laws. Return policy for Misk Muhammad Al-Qurashi Oud orders: The return policy is only valid for orders within Saudi Arabia and does not include orders outside Saudi Arabia. If you wish to request a return for your shipment, you can definitely do so as long as the shipment is intact and in its original condition without any damage, via communication channels and by submitting a return request through the link sent to you by customer service. Unified number / 0555384446 Email: [email protected] This must be done within 3 days from the date of receiving the order. If the customer wishes to return one or more products after receiving the order, the customer pays the return fee according to their area, and these amounts will be deducted from the refunded amount. If the customer agrees to compensation, they are not allowed to request a return again. Cases where returns are not accepted: If the product has been previously tried by the customer and there is proof of that, and the order was placed by the customer, it cannot be returned. If the return request is made after the specified time, which is 3 days from the date of receiving the order. If the product has been used, opened, or damaged, or if it is not in the same condition as when received. If the perfume box or printed shipping carton is damaged. Returns or exchanges are not accepted for mixtures, oily perfumes, oud al-bukhoor, and products that are not sealed or wrapped with security packaging to preserve health and public safety. **The customer bears all shipping costs related to exchange and return, which will be determined and notified to the customer after receiving the exchange or return request.** Method of refund after making a return request: If the purchase was made via your credit card, you can recover your money. Upon receipt of your request, we will refund the amount to your credit card account or through the electronic means used for payment. The time to receive the refund varies depending on your bank and may take up to 15 days. If the customer requests to transfer the amount to another account, the bank account must belong to first-degree relatives, and it is strictly prohibited to transfer the amount to someone unrelated to the customer. Return method in case of cash payment: A bank transfer will be made for the amount on the same date as the return. Exchange policy: You can definitely request an exchange as long as the shipment is intact and in its original condition without any damage, with a shipping fee of 25 riyals paid by the customer, via WhatsApp or mobile at 0555384446 or email: [email protected]. This must be done within 3 to 7 days from the date of receiving the order.